Refund and Cancellation Policy

1. Subscriptions

Cooperfile subscriptions are billed in advance for each billing period.

• No refund is given for the current billing period, whether monthly or annual, once it has been charged.
• You can cancel at any time from your account settings or by emailing cooperfile@argroupventures.com (copy office@argroupventures.com). Cancellation stops all future charges.
• After cancelling, you keep access to the paid features until the end of the billing period you have already paid for. The account then moves to the free tier or is closed, depending on the product.
• If we materially reduce the features of a plan during a paid period, we will refund the unused part of that period on a pro-rated basis.

Duplicate charges caused by a payment gateway error are refunded in full once confirmed.

2. How refunds are paid

Approved refunds are returned to the original payment method only. We cannot refund to a different card, bank account or UPI ID.

Refunds are initiated through the payment gateway (Razorpay or another RBI-authorised gateway) within 7 to 10 working days of approval. The gateway and your bank may take additional time to show the credit on your statement, typically 5 to 7 working days for cards and 1 to 3 working days for UPI and net banking.

Where a refund is approved, a credit note is issued against the original GST invoice.

3. How to request a refund or cancellation

Email cooperfile@argroupventures.com (copy office@argroupventures.com) from the email address on your invoice with:

• The invoice number (shown at the top of your GST invoice).
• The brand and product or project the payment relates to.
• The amount and date of payment.
• The reason for the request.

We acknowledge requests within 2 working days and give a decision within 5 business days. We may ask for further information to verify the request.

4. Disputes

If you disagree with a refund decision, reply to our decision email or contact our grievance officer, Ankit Raj, at cooperfile@argroupventures.com (copy office@argroupventures.com) or +91 62074 64174, and ask for it to be reviewed. We will respond within 5 business days.

Please contact us before raising a chargeback with your bank. Chargebacks raised without first contacting us may result in suspension of services while the dispute is investigated, and we will provide the payment gateway and bank with our records of the transaction and the work delivered.

Any dispute that cannot be resolved by discussion is governed by the laws of India and subject to the exclusive jurisdiction of the courts at Jalandhar, Punjab, as set out in our Terms of Service.

5. Contact

Cooperfile, a brand of AR Group Ventures, O-809, New Defence Colony Phase 1, Paragpur, Jalandhar Cantt, Jalandhar, Punjab 144005, India.

• Email: cooperfile@argroupventures.com (or cooperfile@argroupventures.com (copy office@argroupventures.com))
• Business number: +91 62074 64174
• Website: cooperfile.com